Introduction

The following information has been produced to help provide Retail Store Staff and Customers alike with a simple explanation to some of different installation scenarios that may be encountered:

Summary

Question: What are Freeview Integrated Digital Televisions (IDTV’s)?

Answer:


Most new televisions incorporate an Integrated Freeview Digital receiver/ tuner which allows the Viewers to receive Freeview multi channel services.

Customers who have purchased an IDTV product should ensure that the product is unpacked and placed in situe ready for the Freeview signal to be connected.

Note: A standard Freeview aerial installation visit is designed to provide digital terrestrial TV signals to an existing product (IDTV) and does not include the unpackaging and installation of television/ AV/ Hi-Fi type products

Once the Engineer has completed the aerial installation or upgrade, he/ she will then route the downlead cable to the aerial signal input socket located on the rear of the television (IDTV).
With this in mind, it is important to remember that the Engineer will require access to the rear of television during the digital aerial installation visit.

Note: The Customer is responsible for making sure that the Engineer has clear access to the rear signal input socket on Wall mounted televisions.


Question: Will Freeview HD work with my ‘Non HD’ Freeview receiver?

Answer:


Customers wishing to take advantage of the new Freeview High Definition (HD) services will need to purchase a Freeview HD receiver (T2 Set Top Box or TV) which is capable of decoding the new Freeview HD services as a standard Freeview (SD) receiver does not incorporate the decoder circuitry for the new HD broadcasts

 

Question: If I buy a new Freeview HD receiver (STB) can I watch HD services on my existing Flat Screen Television (LCD/ Plasma)?

Answer:


Yes, Customers who have purchased a Freeview HD receiver (T2) to take advantage of the new High Definition terrestrial services should be able to watch the HD services if they have an existing ‘HD Ready’ television

Of course this is dependent upon their existing ‘HD Ready’ LCD/ Plasma television has adequate HDMI input sockets ready for the new Freeview HD signals to be connected.

Freeview HD receivers are normally supplied with a short HDMI to HDMI lead which is designed to fit between the HDMI socket on the Freeview HD STB and an available HDMI socket on the television. (The Freeview HD STB will require a free HDMI input socket to provide High Definition signals)

Note: Customers are recommended to always check the interconnectivity of their televisions before purchasing an HD Freeview receiver, as some older types of flat screen television may use alternative types of AV connections (DVI/ Component etc) and may require the Customer to obtain more bespoke cables from their Retailer.

A standard digital aerial installation visit is designed to provide Freeview signals to a Freeview HD STB which is connected to an existing product (LCD/ Plasma) and does not include the unpackaging and installation of television/ AV/ Hi-Fi type products

Once the Engineer has completed the digital aerial installation, he/she will then route the downlead cable to the Freeview HD STB before proceeding to connect the Freeview signal to the televisions HDMI signal input socket which is normally located on the rear.

Note: The Customer is responsible for making sure that the Engineer has clear access to the rear HDMI signal input socket on Wall mounted televisions during the digital aerial installation visit.

Page 1 Page 3

Freesat Satellite Install